Purchasing/Renewal Questions:
Q: How do I get a Player's Pass membership?
A: The easiest way? Join now online, and you can be enjoying half-price golfing tomorrow! Two other ways to register: buy a membership coupon booklet from your favorite school's or organization's fundraising campaign or purchase your Player's Pass membership from a participating golf course.
Q: How do I renew my membership?
A: Renewing your annual Player's Pass membership is a simple two-step process; click here to renew, and then update your contact information on the renewal page, providing your payment information. That's it-you're ready for a new season of half-price golfing.
How To Use Your Membership For Discounted Rounds
Q: How do I get golf discounts each time I play?
A: If you have not already done so,
register your membership and then follow these directions.
- Sign in as a member.
- Click on the map to select a state and the name of a course.
- Contact your chosen course and schedule a tee time.
- Select your preferred discount option by clicking the corresponding PRINT COUPON button.
- Select your tee time date on the calendar, and then click PRINT THIS COUPON.
That's it! Present your printed coupon when you arrive at the golf course. Make sure you have booked your tee time before you print- the coupon is valid for that day only.
Q: How many discounted rounds of golf do I get with my membership?
A: Your membership entitles you to up to four discounted passes at each participating course. With more than a thousand participating golf courses nationwide, your annual membership includes enough half-price golfing to keep you on the green every day for the entire year!
Q: Can I print out coupons for my friends to use?
A: Sorry- half-price green fees are a member privilege and may not be transferred to non-members. However, if the course you are playing has a 2-for-1 member offer, your guest need not be a Player's Pass member. When you show up for your tee time, you will need to present a picture ID to verify you are the rightful owner of the discount coupon. If you want to offer the same deep discounting to your friends, considered giving a Player's Pass membership as a gift.
Q: How frequently can I use my discounts?
A: You may use one coupon per course, per day. If you want to use more than one coupon in the same day, and have multiple participating courses in your area, you may go from course to course to get member discounts repeatedly in the same day.
Q: How do I use my membership discounts when traveling outside my local area?
A: That's the beauty of accessing your Player's Pass membership online; you have instant access to more than a thousand participating golf courses nationwide, from anywhere you have an Internet connection. Just sign in, choose your course, book a tee time, and print your coupon.
Q: What does “Motorized cart rental required (each player pays their share of a cart)” mean?
A: Participating courses that offer a 2-for-1 green fee coupon require motorized golf cart rental and that both golfers to pay their share of the cart.
Q: What does “One Day Advanced Booking Only” mean?
A: This rule, which only applies to those courses which state “One Day Advanced Booking Only,” means your tee time must be arranged no more than 24 hours in advance of your desired tee time.
Q: What should I do if my tee time gets rained out?
A: Since your printed coupon is valid only for the scheduled tee time date, you will need to contact Member Support if your tee time gets rained out so we can reinstate your coupon. Be sure to include your name and the name of the course you where your tee time got rained out. Note: If you do not receive an e-mail response from us within 48 hours, your Internet service provider might have a spam or junk mail filtering program that blocked the e-mail by mistake. You can usually prevent this simply by adding support@playerspass.com to your e-mail address book or Trusted Senders list.
Registering Online And Other Booklet Owner Questions
NOTE: This section of questions and answers applies only to those who have received or purchased a Player's Pass member booklet from a local golf course or a fundraiser group.
Q: Why should I register online if my booklet already has coupons?
A: If you have a locally-purchased booklet that includes coupons, you're only enjoying a small fraction of the discounts available with your Player's Pass membership! By registering online, not only will you get two more discounted rounds at the local courses whose coupons are included in your booklet you'll also get access to half-price green fees at more than a thousand additional courses nationwide-all for no additional charge. Your registration also puts you in our monthly members-only drawings for a chance to receive free rounds of golf, golf equipment and more. Note: If you purchased your membership online, you are already registered, and included in our monthly drawing.
Q: How do I get the additional courses?
A: If you have a Players Pass "fundraiser" booklet, and wish to double the value of its coupons, simply register online. Then you can print the coupons from the Web site.
Q: Why haven't I received my confirmation e-mail after registering online?
A: Your Internet service provider might have a spam or junk mail filtering program that blocked the e-mail by mistake. You can usually prevent this simply by adding support@playerspass.com to your e-mail address book or Trusted Senders list.
Signing In To The Web Site
Q: How do I sign in to the Web site?
A: If you are already a registered member, simply enter your User Name and Password in the blanks in the upper right corner of any page of our www.playerspass.com site, and then click on the "sign in" link. If you received a printed booklet and have not yet filled out our online registration form, click here to register.
Q: What do I do if I can't remember my password?
A: Click here if you have forgotten your password or username. Fill in the required information, and we will e-mail your personal login information to the e-mail address you registered with. Note: If you do not receive your password e-mail from us, your internet service provider might have a spam or junk mail filtering program that blocked the e-mail by mistake. You can fix this by adding support@playerspass.com to your e-mail address book, and then request your username/password information again.
Q: How do I know if I am signed in correctly?
A: If you can see the “SIGN OUT” link in the upper right corner of Players Pass Web pages, you're successfully signed in.
Q: What should I do if I get an error message when I try to sign in?
A: If you get an error message, it usually means you have not yet registered or you have not entered your correct User Name and Password.
Click here if you have forgotten your Password or User Name
Click here to register
Q: What should I do if I am entering the right User Name and Password but I get an error that says, “Invalid User Name or Password.”?
A: This can happen if your Internet service provider is using parental browser locks. It might help to add www.playerspass.com to your browser's “trusted sites” list. Contact your Internet service provider to find out how.
Q: What should I do if I am entering the right User Name and Password but keep getting the Player's Pass home page or sign in page?
A: If you have trouble logging in to the Web site, you might need to delete your browser cookies. To do so in recent versions of Microsoft's Internet Explorer:
- Click on “Tools” on the menu at the top of your browser window.
- Choose “Internet Options.”
- Select “Delete Cookies...” in the Temporary Internet Files section.
- Click “OK” to delete all files in the Temporary Internet Files folder and “OK” again to close the Internet Options window.
- Close any open Internet Explorer windows.
You have now deleted your cookies. Start Internet Explorer again and return to our site by typing
www.playerspass.com in your browser address field. You should then be able to access the Player's Pass Web site. Important: don't use a search engine or a link in your "favorites" list to reach the site this time. Be sure to delete any Player's Pass Web links from your favorites list if you have any. Once you do, you can bookmark the new URL or add it to your favorites list. It may also help to add
www.playerspass.com to your trusted sites list.
Contacting Player's Pass
Q: How do I contact Member Support if I have a problem or question?
A: If you have questions not answered here, e-mail Member Support. Note: If you do not receive an e-mail response from us within 48 hours, your internet service provider might have a spam or junk mail filtering program that blocked the e-mail by mistake. You can usually prevent this simply by adding support@playerspass.com to your e-mail address book or Trusted Senders list.
